Shipping policy

Order Processing

Orders are processed within 2–5 business days after payment is confirmed.
You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Because our products are shipped directly from our international suppliers, delivery times may be longer than standard domestic shipping.

Estimated delivery times:

United States, Canada, UK, EU: 7–14 business days
- Remote locations in the US require longer delivery times and additional shipping fees. These include:
  - Alaska
  - Hawaii
  - Puerto Rico
  - Guam
  - U.S. Virgin Islands
  - American Samoa
  - Northern Mariana Islands
  - Marshall Islands
  - Palau
  - Federated States of Micronesia

(Please note these are estimates; actual times may vary depending on your location, carrier, and customs delays.)

All orders come with tracking. You can track your package using the link in your shipping confirmation email.

Shipping times may be affected by factors outside of our control (customs inspections, postal delays, or peak holiday seasons).
We ship Delivered Duty Paid (DDP) to most destinations. This means all applicable import taxes and duties are already covered — you won’t be charged extra upon delivery.
GloPalm is not responsible for additional customs fees, taxes, or duties that may apply in your country.

If your order hasn’t arrived within the estimated timeframe, please contact us at contactglopalm@gmail.com and we’ll be happy to help.